The Game Masters
Game Masters, or GMs, are Blizzard employees. GMs are the overseers of World of Warcraft and watch over a server to solve problems, disputes, and sometimes punish people disobeying the Terms of Use policy Blizzard set forth. You can create an in-game petition (usually called a "ticket") to alert the GMs to certain problems you are experiencing. Typically, GMs only initiate action when a ticket has been filed by a player, though scattered exceptions to this have been noted.
Sometimes, the term GM or Game Master has been used to refer to any blizzard employee who works on World of Warcraft. To avoid confusion, developers, and others with specific jobs are referred to by those titles, and official blizzard posters are referred to as "blues" or "blue posters" on the official forum. Game Masters are NOT to be used for help with quests, asking them for money, asking them for gear, etc.
See also
- Life on GM Island - Life on GM Island at the Official Europe site (en).