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World of Warcraft Item Restoration (previously known as "Battle.net Item Restoration"; also known as "Item Restoration Service" or "Self Service Item Restoration") is a support service that gives players a chance to recover items they may have accidentally sold (to a vendor), destroyed or disenchanted.

US-only at first

Apparently this service was only available in the US region when introduced.

Blizz
Battle.net Item Restoration | 2012-04-25 11:15 | Roraks
We are very happy to introduce a new system that will allow players to recover items that they may have sold, destroyed or disenchanted.

With this new self-service option the recovery of an item or items that were recently deleted or sold to a vendor can be restored to a character immediately when using the ticket submission system on our Battle.net Support site.

For any items that were accidentally disenchanted the same method can be used to request a review by Customer Support for restoration.

This restoration option may only be used once every 30 days on active World of Warcraft accounts that are in good standing.

Additional details can be found in the following Support Article: Battle.net Item Restoration.

While we always strive to help whenever we can, with the introduction of this self-help feature customer support will no longer be able to assist with these types of requests.

As this option has a limited availability we encourage caution when selling, deleting or disenchanting items.

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You can use Item Restoration to recover sold, destroyed, or disenchanted items. In most cases, you’ll receive the restoration in your in-game mailbox immediately.

Item Restoration click to start restoration process

If you can’t find a toy or heirloom item, check your collections tab before you use item restoration. To recover a deleted character, use character undelete in-game.

Note: If items were sold, destroyed, or disenchanted during a recent compromise, please submit a ticket.

Restrictions Edit

If you have an active World of Warcraft account in good standing (not locked or banned), you can use item restoration once every 15 days.

You can’t use item restoration to recover items lost through trade, crafting, and use. If you're trying to recover a stackable item, you'll need to contact us for assistance. For all other items, if it's not on the list, it's not available for restoration. Restored items, including bind on equip, cannot be traded.

Note: The restoration list doesn’t show items that were sold, destroyed, or disenchanted before a Faction Change or Character Transfer.

Disenchanted / Obliterated Items Edit

When you use item restoration to recover a disenchanted or obliterated item, the system will remove any materials gained when destroying the item. Make sure you have the materials in your bags before using the Item Restoration service, or you will not be able to complete the process. Heirloom Items

Heirloom items are added to your collections tab when you log on to a character that owns those items. Make sure you log on to each character before checking the Item Restoration service for Heirloom items. Game Masters cannot assist with recovering these items.

Media Edit

Videos Edit

Blizz Customer Support Videos

See also Edit

External links Edit

Support articles
Process pages
News
Old

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