World of Warcraft Item Restoration (previously known as "Battle.net Item Restoration"; also known as "Item Restoration Service" or "Self Service Item Restoration") is a support service that gives players a chance to recover items they may have accidentally sold (to a vendor), destroyed or disenchanted.
|US-only at first|
Apparently this service was only available in the US region when introduced.
You can use Item Restoration to recover sold, destroyed, or disenchanted items. In most cases, you’ll receive the restoration in your in-game mailbox immediately.
If you can’t find a toy or heirloom item, check your collections tab before you use item restoration. To recover a deleted character, use character undelete in-game.
Note: If items were sold, destroyed, or disenchanted during a recent compromise, please submit a ticket.
If you have an active World of Warcraft account in good standing (not locked or banned), you can use item restoration once every 15 days.
You can’t use item restoration to recover items lost through trade, crafting, and use. If you're trying to recover a stackable item, you'll need to contact us for assistance. For all other items, if it's not on the list, it's not available for restoration. Restored items, including bind on equip, cannot be traded.
Note: The restoration list doesn’t show items that were sold, destroyed, or disenchanted before a Faction Change or Character Transfer.
Disenchanted / Obliterated Items Edit
When you use item restoration to recover a disenchanted or obliterated item, the system will remove any materials gained when destroying the item. Make sure you have the materials in your bags before using the Item Restoration service, or you will not be able to complete the process. Heirloom Items
Heirloom items are added to your collections tab when you log on to a character that owns those items. Make sure you log on to each character before checking the Item Restoration service for Heirloom items. Game Masters cannot assist with recovering these items.
See also Edit
- Support articles
- Process pages